RESERVATIONS

We value your business and your faith in us in delivering you a superior level of service.

We recognise that privacy is important to our guests, hence, Solun’s Hotel & SPA Privacy Policy explains our practices regarding personal information we collect when you visit our hotel, restaurant, bar, our website, when you fill up a form, and become member of our loyalty programmes.


We request you read this policy document carefully before sharing personal information with us. By visiting our web sites, we assume, your acceptance to the practices described in this policy document.

This policy document covers the following areas relating to privacy of information provided by you:

  • Personal information collected by Solun Hotel & SPA from its guests
  • How does Solun Hotel & SPA use the personal information collected from its guests
  • How does Solun Hotel & SPA share the personal information collected from its guests, including with third parties
  • Non-personal information collected by Solun Hotel & SPA
  • Links to websites of third party marketers
  • Our policy regarding protection of its guests' personal information
  • How long does Solun Hotel & SPA retain your personal information
  • Should you want to opt out
  • Dos & Donts to ensure your security
  • Policy Modifications
  • Get in touch for any clarifications

Personal information collected by Solun Hotel & SPA from its guests

There are a number of situations in which your personal information may be gathered by Solun Hotel & SPA to serve you better. At various touch points with our guests, we may collect the following personal information including, but not limited to: your name and contact information; date of birth; how you prefer to be addressed in communication from Solun Hotel & SPA , preferred modes of communication; your job designation and business address; spouse name, anniversary, credit card details, including the three-digit code that appears on the back of your credit card; member number of our loyalty programmes, membership numbers of frequent flyer or travel partner programmes you are enrolled into, your dates of arrival and departure from our hotels/restaurants/other outlets, your preferences when you stay or dine at HOTEL SOLUN, your transaction history at Solun Hotel & SPA ; offers you have availed of from third party marketers in response to communication from Solun Hotel & SPA . We may also record details on guests who have stayed or dined with you at Solun Hotel & SPA , including their names and contact details.

Besides the above, we may also collect the following:

  • When you fill out a form (online or hard copy), stating your preferences when you stay or dine at Solun Hotel & SPA . Such information may include details relating to health matters.
  • User name and password selected by you when you register at our website or become a member of our loyalty programmes at our website.
  • When you enroll in our loyalty programmes online we collect your personal information and record your membership number and password.
  • If you choose to reserve a room online we record your arrival and departure dates, number of guests in the group, details of guest rooms and tariff information.
  • When you make a request for a proposal from our meeting planners, by visiting our websites.
  • When you contact us with your questions or comments.
  • From time to time, our website may offer a feature that allows you to send an electronic postcard or otherwise share a message with a friend. To fulfill you request, Solun Hotel & SPA may require personal information about the person to whom you are sending an electronic postcard or message, including name and email address, along with the text of any message you choose to include. Using this feature is tantamount to entitling us to store and use the recipient's name and email address.

We do not knowingly collect personal information from individuals under 18 years of age. As a parent or legal guardian, please do not to allow your children to submit personal information without your permission.

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